All our fees and medical charges are subject to VAT at the current rate. Our fees are payable in full at the time of consultation when your pet is collected from the practice.
Where in-patient treatment is involved we request that hospitalised cases be paid up to date when the balance reaches £400. This will apply to both insured and uninsured patients. We accept most forms of payment including cash, debit card and most major credit cards.

We can provide estimates for any treatment that has been advised for your pet. Please be aware that estimates are not intended to give an exact figure for the proposed treatment.
A full assessment of the extent and nature of the problem may not be possible until the patient is sedated or anaesthetised, and sometimes not until the procedure is under way.
You should view the estimate only as an indication of approximate cost, bearing in mind that the final figure may be significantly higher, or sometimes lower. If we judge that the procedure is likely to exceed the estimate, we will do our best to contact you and discuss what you would like to do. On rare occasions it may be necessary, for the patient’s safety, to make immediate decisions on treatment without reference to you.
We ask for your understanding in this unlikely event.

Overdue invoices
We reserve the right to charge an administration fee on overdue invoices, commencing 28 days from the original invoice date. Unpaid invoices which have not been settled within 60 days, and after due notice to you, will be passed to a debt recovery agency where a further administration fee will be incurred to cover administration fees and court costs.

Withdrawal of service
We also reserve the right to cease routine work on your behalf if fees remain outstanding, this is at our discretion.
We have a zero tolerance to verbal and physical abuse to any of our staff and have the right to refuse treatment to anyone who doesn’t adhere to this.

Repeat prescriptions are available on request from the veterinary surgeon.
This can be either the medication or a written prescription.
Our veterinary surgeons can only supply prescriptions (POM-V’s) for animals under their care, that are registered at this practice and have been assessed every six months.
Clients are asked to give sufficient notice to prepare a prescription.
Notice periods are – 48 hours for medication 72 hours for written prescriptions

The general policy of this practice is to re-assess a pet requiring repeat prescriptions every three to six months but this may vary with individual circumstances.

A prescription may not be appropriate if your pet is an in-patient or immediate treatment is necessary.
You will be informed on request, of the price of any medicine that may be dispensed for your pet.
Further information on the prices of medication is available.

Phone calls

Please note that all our telephone calls are recorded.