Emergencies and After Hours
In An Emergency
If your pet has a problem during surgery hours, please telephone the practice immediately and we will ensure that you are offered an appointment on a priority basis. Please make it clear that the matter is not routine and we will do our utmost to attend to you at the earliest opportunity.
OUT OF HOURS EMERGENCIES:
PLEASE DIAL ABOVE NUMBER – THERE WILL BE INSTRUCTIONS ON HOW TO CONTACT VETS NOW, OUR OUT OF HOURS EMERGENCY SERVICE PROVIDER.
They will be able to direct you their fully staffed and equipped premises for assistance.
Please note that after hour fees do apply during evenings and weekends.
For urgent cases that are not emergencies, but you feel cannot wait until Monday morning, we offer urgent surgeries over the weekend at our Chandlers Ford branch.
Open as usual in the morning but with extended 9-10am (open Surgery) and 10:30-12:30 appointments. Normal fees apply.
Urgent cases only: 6-6:30pm (No appointment needed)
Sundays and all Bank Holidays:
Urgent cases only: 10-11am and 6-6:30pm (No appointment needed)
Urgent surgeries are staffed by a Duty Vet and a Nurse, rather than a vet alone. They will also be responsible for inpatient care (non-critical cases) for the whole weekend.
We ask that you do not use these surgeries for routine matters like vaccinations, worming and flea products etc but only for things that you feel should not wait till Monday morning.
Urgent Surgeries (Saturday evening and Sundays and Bank Holidays) carry a surcharge of £25 over and above our normal fees.