Considering the Government’s “Proceed with Caution” message accompanied by the lifting of many Covid measures on the 19th of July we remain committed to providing you with the best service possible, whilst keeping our clients and staff safe, and our team intact.

Many thanks for your patience so far, and all your kind words to us in the carpark and in reception when you can see we are making best efforts to help as many animals as possible.

Whilst the link between cases and hospitalisations and deaths have been weakened, there are still very high levels of infection around, and all our staff are still subject to very strict isolation measures should they come into contact with a positive case.

We will therefore, apart from the obvious risk to health, also be vulnerable to losing all or part of our team to Track and Trace for a period over the coming weeks. This would restrict the level of service we can provide you, our clients, and more importantly your pets, our patients, severely, potentially more than once.

Please understand that we are committed to try and provide uninterrupted and full veterinary care, and therefore ask for your co-operation over the coming weeks. It is vital that we keep our team intact. There are no guarantees with Covid as we all know by now.

So, we will be changing very little at both our branches until at least the 16th of August. This is in line with other healthcare settings. We ask that you still wear masks in reception and when within 2 metres of our staff.

The vets may, at their own discretion, let you come into the consult room, but we ask that you comply with all our requests in this regard. We will mostly be operating as we have been for the last 16 months, so please do not arrive at the surgery before phoning – our waiting room and carpark can simply not handle the volume to allow drop-ins at this time.

We hope that you can understand the reasons for this and will help us and the public that rely on us to get through this period without having to shut or move to emergencies only due to staff having to stay home.

The team hope to be in a different position in a few weeks’ time when isolation rules change, and we can move to a more “normal” experience at the vets.

Much appreciated and thank you as always.