A WARM WELCOME TO OUR VETERINARY SURGERIES

CHANDLERS FORD & BOYATT WOOD

New information regarding COVID-19

Thank you for your patience during this difficult time.

We are intending on offering you as full a service as possible from June 15th.

We still need to allow for social distancing so on most occasions we will still request that you don’t enter the building.

We want to ensure we keep you and our staff safe, so please bear with us and we will update you accordingly.

Our main priority is to keep providing our clients and patients with quality veterinary care and service.

The current measures are in place in the interest of Public Health and we all need to play our part to keep you, and ourselves, as safe as possible whilst still looking after your pet for you. During this time we can only see urgent and emergency cases.

We have suspended all open (walk-in) surgeries until further notice.

Please do not come to either of our branches without phoning us first. Your case will be triaged and we will either offer you a Telemedicine consultation or a Video medicine consults before possibly making an appointment for you to come to the surgery. We can only offer vaccinations in certain circumstances – please ring for details.

When you arrive at the surgery, please remain in your vehicle and phone us to let us know you are in the carpark.

We will guide you from there.

We can still dispense ongoing medication – again please phone us in the first instance. We may need to see your pet or arrange a telephone consultation and can then arrange for you to collect medication.

In line with guidelines from the British Veterinary Association we are unable to offer home visits to any households where anyone is self isolating under any circumstances.

Strictly only one person per animal please.

We ask all owners not to bring their pets to the surgery if they are self isolating because of suspected or confirmed Covid-19.

Vaccinations Update

Thanks to updated guidance from the RCVS we can now offer vaccines to certain groups of animals deemed at risk, IF this can be performed within the Social Distancing guidelines currently in place. This will help us keep our population of animals protected during and after the current pandemic.

Please note that we are currently working under very challenging circumstances and can only offer a certain number of appointments for this. Social distancing adds a lot of time to everything we do clinically, as well as far as admin is concerned. Our phone lines are incredibly busy.

We therefore ask that you bear with us, we are trying our best to provide a good service whilst doing our duty to keep members of the public and our staff safe in the first instance. We are setting up vaccine clinics to help but you may be directed to a different branch than you normally go to.

Animals at risk are mainly dogs that are due, or overdue, their leptospirosis vaccines. Other core vaccines may also be updated at the same time if due. Cats that have not been vaccinated within the last 15 months can also be considered, and rabbits can be considered for myxomatosis vaccines.

PLEASE DO NOT COME TO THE PRACTICE

Always ring first for an assessment and an appointment can be made if needed.

When you arrive please remain in your vehicle and ring us from your mobile.

At this point our guidance from the RCVS and BVA sadly very clearly states no clients are allowed within the practice so in all circumstances we will advise you of the safe procedure to hand your animal to us to administer the vaccine.

If you need any other matters checked or looked at please make sure you mention this to us, as we will likely need to extend your appointment time and therefore book a consultation as well. Please be aware we may have to say “No” to some add on, non-urgent requests e.g. clip nails.

We ask that you make all payments by credit card over the phone please.

UPDATE: BOYATT WOOD OPENING HOURS.

Really sorry to let you know that we will have to close Boyatt wood Surgery in the afternoons from Monday 30th March. We will still be available every morning and Chandler’s Ford will be open as normal.
We hope this won’t be for long but currently we don’t have the staff to operate it all day.

Please call us and we will accommodate requests as much as we can.

TELEMEDICINE FOR PETS

Firstly a big thank you to all those that have been to us recently, we have had a good week so far of clients, vets and nurses really working together to keep people safe whilst providing care to our pets.

Thanks to the RCVS relaxing prescribing rules temporarily whilst us humans have to avoid each other, we can now offer telephone consults.

Nothing will ever replace a once-over by the vet, but now you can chat to us and we can can work towards solving your furry family member’s issue. We may suggest that we see the patient if we feel the need for an examination, or advise further investigations to be arranged.

These consults need to be booked like in-practice ones, so please always ring us in the first instance.

We hope that you will find this helpful.

Please note that telephone consults are charged as normal and we ask that you settle by credit card at the end of the consult.